Relaunch of the UNTHA customer portal

In addition to continuously advancing innovative technology, the company is committed to expanding its digital product portfolio. Analyzing and optimizing processes in real time, planning maintenance work, identifying spare parts online, and ordering them quickly and easily—these are just a few of the key benefits of the MyUNTHA customer platform.

“For us, selling a shredder is just the beginning. We prioritize long-term customer relationships and, through our digital services and service team, ensure that our customers receive ongoing support while maintaining the efficiency of their shredders over the long term—all in line with our motto, ‘Make your business easier,’” explain Markus Eibl and Stefan Irrnberger from the MyUNTHA project team. “MyUNTHA plays a central role in customer support and takes our services to the next level. This close connection with our customers and their direct feedback allows us to improve both our shredders and our digital services continuously.

MyUNTHA 2.0 – The Update

The MyUNTHA customer platform serves as a vital connection between customers and the shredding machine manufacturer. On MyUNTHA, customers can access their personalized data and information about their shredding solutions, explore additional content, and connect directly with the company’s service team.

The platform update introduces three new or enhanced apps:

• Spare Parts Catalog & Online Shop: 3D models of the shredders allow customers to quickly and easily identify spare parts and order them directly online. This ensures the timely delivery of the necessary parts, allowing maintenance work to be completed as planned.
• Maintenance Manager: By continuously collecting process data, the system predicts necessary maintenance tasks (e.g., due to natural wear and tear) in advance. This enables early planning and preparation, preventing unexpected breakdowns. Customers have sufficient time to pre-order the required spare parts and schedule personnel accordingly.
• GENIUS: The digital assistance system has been further enhanced to provide even more advanced data-driven process evaluation. With this system, customers can analyze and optimize their shredder’s performance in real time, ensuring they always have complete visibility and can adjust as needed—for even greater productivity.

Users can rest assured that only they and the UNTHA service team have access to the stored data, which is used exclusively to optimize processes and enhance customer support. GENIUS features an integrated firewall to prevent unauthorized access. Additionally, the connection to the cloud is secured with end-to-end encryption, and the platform is hosted in Germany, ensuring maximum data protection. Access to the customer portal requires authentication for all users, ensuring that only authorized individuals can log in.

Data-Driven Process Optimization

With reliable sensor technology in the shredder, process data is continuously collected. The intelligent assistance system, GENIUS, processes this data in real time and guides to optimize the shredding process. It also responds immediately to malfunctions, such as the entry of foreign objects, and notifies the operator via SMS or email. All data and information are clearly displayed on the customer platform’s dashboard, giving users instant access to the most critical details. Historical data, including past repairs, is also stored in the system and can be accessed at any time.

“The UNTHA GENIUS assistance system automatically notifies our employees by email or text message as soon as the shredder is ready to be reloaded. We can easily manage these notifications through MyUNTHA. This smart feature has become an essential part of our internal processes, helping us save both time and money,” says Markus Quirchmair, Deputy Head of Raw Materials Handling at Laakirchen Papier AG.

Condition-Based Maintenance for Even Greater Efficiency

MyUNTHA provides users with maximum benefits through the seamless integration of its individual apps. For example, the Maintenance Manager’s planning is based on calculations from GENIUS. Maintenance for the latest generation of shredders relies on AI-driven models that analyze the condition of individual machine components, detecting anomalies and natural wear patterns to predict when servicing or replacement will be needed. This innovative approach enhances efficiency while reducing maintenance costs and downtime.

“The Maintenance Manager in MyUNTHA makes it much easier for us to plan and perform maintenance. Thanks to the detailed instructions, we save a lot of time and can ensure everything runs smoothly. Plus, the platform provides us with clear digital documentation that all authorized users can access at any time,” explains André Riemer, Operations Manager at Zuser Ressourcenmanagement GmbH.

One Platform, Many Benefits

MyUNTHA is currently available for the new generation of the RS series and well-established XR and ZR models. The service will gradually expand to cover the entire UNTHA product range. Customers can add one or more shredders to the customer portal and access various apps and features depending on the model. All apps are conveniently organized in the platform’s app store, where they can be activated with just a few clicks and tested free of charge for three months.

All information about MyUNTHA 2.0 is available online at:www.untha-america.com/en/myuntha.

Images available to download (may be reprinted for press purposes free of charge, image credit: UNTHA shredding technology GmbH) https://untha.canto.de/b/U9TEI

Image 1: The MyUNTHA customer platform promotes productivity and user-friendliness

Image 2: The project team behind MyUNTHA: (from left to right) Markus Eibl, Product Manager for Digital Products & Services, and Stefan Irrnberger, Head of After Sales Service

Image 3: The interaction of the individual MyUNTHA apps optimizes processes